✅ 1. Eligibility for Returns

We accept returns under the following conditions only:

• The item received is not authentic as per the original description.
• The item was damaged in transit or has significant undisclosed defects.
• A return claim is raised within 7 days of delivery.

🎥 2. Unboxing Video is Mandatory

To be eligible for a return or refund, customers must provide a complete, unedited unboxing video starting from the sealed package. This is crucial for:

• Verifying any in-transit damage
• Ensuring authenticity-related disputes are valid
• Preventing misuse of our return facility

Videos should clearly show the outer packaging, invoice slip, and item unwrapping process.

💰 3. Refund Process

Once your return request is submitted and approved, the refund process will proceed as follows:

• The returned item must reach us in the original condition as delivered.
• After inspection and verification, we will notify you of approval or rejection.
• If approved, the refund will be processed to your original mode of payment within 30 business days.

📦 4. Shipping Responsibility

The customer is responsible for securely returning the item to our registered address. We recommend using a reliable, insured courier with tracking to avoid any loss or damage.

⭐ 5. Lifetime Authenticity Guarantee

We proudly offer a Lifetime Authenticity Guarantee on all our numismatic products. In the rare case that a product is later found to be inauthentic, we offer a full refund or exchange, subject to professional verification.